About
YogoCX
At YOGO CX, we know customer loyalty doesn’t happen by luck, it’s designed with intention. Most businesses spend all their energy chasing new customers, while their existing ones quietly slip away. We help you flip that script.
Our belief is simple: with the right systems, automation, and strategy, every business can reduce churn, increase customer loyaly, and unlock growth without extra stress.
Founded by Carlos Quezada, a Fortune 100 executive and recognized CX leader, YOGO CX brings enterprise-level customer lifecycle strategies to all businesses. We’ve helped organizations scale smarter, not harder by combining journey mapping, digital engagement, and AI-powered automation into one simple framework.
Journey Mapping & Maturity Assessment – uncover gaps, align teams, and define the end-to-end experience.
Pilot Programs – implement scalable automation, personalized videos, and digital touchpoints.
Full Journey Delivery – orchestrate the entire lifecycle with measurable outcomes in retention, efficiency, and growth.
Because when your customers succeed, your business grows.
Ready to keep more customers and scale smarter?
%206_35_39%E2%80%AFp_m_.png)
Our Consulting Service
At YOGO CX, we don’t just analyze your customer journey, we design it with automation, content and AI so every customer feels recognized, valued and supported. Our consulting service identifies gaps, builds engagement strategies, and equips your team to deliver a consistent, high-quality experience that keeps customers coming back.
From the first touchpoint to long-term loyalty, we help you:
-
Attract & qualify leads with smarter systems
-
Close sales effectively and shorten your sales cycle
-
Onboard customers seamlessly to boost early adoption
-
Increase retention with personalized engagement
-
Drive growth through upselling and cross-selling strategies
-
Build loyalty with post-sale support and rewards programs
-
Capture feedback to continually improve
And here’s what sets us apart: at the end of your assessment, we’ll deliver a customized 90-day action plan to strengthen customer retention, scale with automation, and build lasting loyalty.
Ready for your 90-day roadmap to higher retention and loyalty?
Customer Engagement Strategies: Automate & Scale with Confidence
Our solution gives you a single, powerful framework to manage your entire customer experience in one place. From CRM and workflow automation to smart reminders and real-time analytics, everything works seamlessly so you can scale without losing the human touch.
With YOGO CX, you can:
-
Centralize customer data for a 360° view
-
Automate follow-ups & reminders to stay top of mind
-
Track communication across channels (email, SMS, WhatsApp, and more)
-
Measure performance with analytics & reporting that drive smarter decisions
You focus on growing your business, we’ll make sure your systems keep customers engaged and loyal.
%206_33_45%E2%80%AFp_m_.png)
.png)
.png)
Your customers are your greatest asset.
Let’s make every interaction count.